n same situation a customer wants to ask for Support through the Support devision.
For this i have designed a process which Combine the power of Office and Dynamics 365 for finance and Operations, Enterprise Edition.
the Setup for this process Begins with the “inbox” of Microsoft outlok. in this inbox we filter all e-mails with “case” in the E-Mail supject.
When flow detected there a message for our Support we will create a redord in Dynamics 365 for finance and Operation, Enterprise Edition.
After finish the creating of a Support ticket in Dynamixs 365 for finance and Operations, Enterprise Edition we will send an automated E-Mail to the customer.
in this E-Mail we send him the number of the Support ticket to reference when he had questions.
Here you can see the complete view of the flow.