{"id":947,"date":"2018-12-06T19:54:00","date_gmt":"2018-12-06T18:54:00","guid":{"rendered":"https:\/\/dynamiacs.com\/?p=947"},"modified":"2021-07-30T20:01:18","modified_gmt":"2021-07-30T18:01:18","slug":"case-management","status":"publish","type":"post","link":"https:\/\/dynamiacs.com\/?p=947&lang=de","title":{"rendered":"D365 FO Case Management"},"content":{"rendered":"\n<p>In manchen Situation m\u00f6chte ein Kunde \u00fcber die Support-Abteilung um Unterst\u00fctzung bitten.<\/p>\n\n\n\n<p>Hierf\u00fcr habe ich einen Prozess entwickelt, der die Leistungsf\u00e4higkeit von Office und Dynamics 365 for finance and Operations, Enterprise Edition, kombiniert.<\/p>\n\n\n\n<p>Das Setup f\u00fcr diesen Prozess beginnt mit dem &#8220;Posteingang&#8221; von Microsoft outlook. In diesem Posteingang filtern wir alle E-Mails mit &#8220;case&#8221; im E-Mail-Subjekt.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"905\" height=\"560\" src=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1.png\" alt=\"\" class=\"wp-image-200\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1.png 905w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1-300x186.png 300w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1-768x475.png 768w\" sizes=\"auto, (max-width: 905px) 100vw, 905px\" \/><\/figure>\n\n\n\n<p>Wenn Flow dort eine Nachricht f\u00fcr unseren Support entdeckt hat, werden wir einen neuen Datensatz in Dynamics 365 for finance and Operation, Enterprise Edition erstellen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"903\" height=\"511\" src=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2.png\" alt=\"\" class=\"wp-image-201\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2.png 903w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2-300x170.png 300w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2-768x435.png 768w\" sizes=\"auto, (max-width: 903px) 100vw, 903px\" \/><\/figure>\n\n\n\n<p>Nach Abschluss der Erstellung eines Support-Tickets in Dynamixs 365 for finance and Operations, Enterprise Edition senden wir eine automatische E-Mail an den Kunden.<\/p>\n\n\n\n<p>In dieser E-Mail schicken wir ihm die Nummer des Support-Tickets, auf das er sich beziehen kann, wenn er Fragen hat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"903\" height=\"516\" src=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3.png\" alt=\"\" class=\"wp-image-202\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3.png 903w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3-300x171.png 300w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3-768x439.png 768w\" sizes=\"auto, (max-width: 903px) 100vw, 903px\" \/><\/figure>\n\n\n\n<p>Hier k\u00f6nnen Sie die vollst\u00e4ndige Ansicht des Cloud Flows sehen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"761\" height=\"283\" src=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing4.jpg\" alt=\"\" class=\"wp-image-203\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing4.jpg 761w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing4-300x112.jpg 300w\" sizes=\"auto, (max-width: 761px) 100vw, 761px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In manchen Situation m\u00f6chte ein Kunde \u00fcber die Support-Abteilung um Unterst\u00fctzung bitten. Hierf\u00fcr habe ich einen Prozess entwickelt, der die Leistungsf\u00e4higkeit von Office und Dynamics 365 for finance and Operations, Enterprise Edition, kombiniert. Das Setup f\u00fcr diesen Prozess beginnt mit dem &#8220;Posteingang&#8221; von Microsoft outlook. In diesem Posteingang filtern wir alle E-Mails mit &#8220;case&#8221; im&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[169],"tags":[153],"class_list":["post-947","post","type-post","status-publish","format-standard","hentry","category-blog-de","tag-dynamics-365-de"],"taxonomy_info":{"category":[{"value":169,"label":"Blog"}],"post_tag":[{"value":153,"label":"Dynamics 365"}]},"featured_image_src_large":false,"author_info":{"display_name":"Jan","author_link":"https:\/\/dynamiacs.com\/?author=2"},"comment_info":0,"category_info":[{"term_id":169,"name":"Blog","slug":"blog-de","term_group":0,"term_taxonomy_id":169,"taxonomy":"category","description":"","parent":0,"count":19,"filter":"raw","cat_ID":169,"category_count":19,"category_description":"","cat_name":"Blog","category_nicename":"blog-de","category_parent":0}],"tag_info":[{"term_id":153,"name":"Dynamics 365","slug":"dynamics-365-de","term_group":0,"term_taxonomy_id":153,"taxonomy":"post_tag","description":"","parent":0,"count":13,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts\/947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=947"}],"version-history":[{"count":4,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts\/947\/revisions"}],"predecessor-version":[{"id":953,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts\/947\/revisions\/953"}],"wp:attachment":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}