{"id":199,"date":"2018-12-06T17:25:51","date_gmt":"2018-12-06T16:25:51","guid":{"rendered":"http:\/\/pro.timphaus.de\/?p=199"},"modified":"2019-12-17T18:01:56","modified_gmt":"2019-12-17T17:01:56","slug":"d365fo-case-management","status":"publish","type":"post","link":"https:\/\/dynamiacs.com\/?p=199","title":{"rendered":"D365FO CAse Management"},"content":{"rendered":"\n<p>n\nsame situation a customer wants to ask for Support through the Support\ndevision.<\/p>\n\n\n\n<p>For this i have designed a process which Combine the power of Office\nand Dynamics 365 for finance and Operations, Enterprise Edition.<\/p>\n\n\n\n<p>the\nSetup for this process Begins with the &#8220;inbox&#8221; of Microsoft outlok.\nin this inbox we filter all e-mails with &#8220;case&#8221; in the E-Mail\nsupject.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"905\" height=\"560\" src=\"http:\/\/pro.timphaus.de\/wp-content\/uploads\/2019\/03\/ticketing_1.png\" alt=\"\" class=\"wp-image-200\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1.png 905w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1-300x186.png 300w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_1-768x475.png 768w\" sizes=\"auto, (max-width: 905px) 100vw, 905px\" \/><\/figure>\n\n\n\n<p>When flow detected there a message for our Support we will create a\nredord in Dynamics 365 for&nbsp; finance and Operation, Enterprise Edition.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"903\" height=\"511\" src=\"http:\/\/pro.timphaus.de\/wp-content\/uploads\/2019\/03\/ticketing_2.png\" alt=\"\" class=\"wp-image-201\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2.png 903w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2-300x170.png 300w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_2-768x435.png 768w\" sizes=\"auto, (max-width: 903px) 100vw, 903px\" \/><\/figure>\n\n\n\n<p>After finish the creating of a Support ticket in Dynamixs 365 for\nfinance and Operations, Enterprise Edition we will send an automated E-Mail to\nthe customer.<\/p>\n\n\n\n<p>in this E-Mail we send him the number of the Support ticket to\nreference when he had questions.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"903\" height=\"516\" src=\"http:\/\/pro.timphaus.de\/wp-content\/uploads\/2019\/03\/ticketing_3.png\" alt=\"\" class=\"wp-image-202\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3.png 903w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3-300x171.png 300w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing_3-768x439.png 768w\" sizes=\"auto, (max-width: 903px) 100vw, 903px\" \/><\/figure>\n\n\n\n<p>Here you can see the complete view of the flow.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"761\" height=\"283\" src=\"http:\/\/pro.timphaus.de\/wp-content\/uploads\/2019\/03\/ticketing4.jpg\" alt=\"\" class=\"wp-image-203\" srcset=\"https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing4.jpg 761w, https:\/\/dynamiacs.com\/wp-content\/uploads\/2019\/03\/ticketing4-300x112.jpg 300w\" sizes=\"auto, (max-width: 761px) 100vw, 761px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>n same situation a customer wants to ask for Support through the Support devision. For this i have designed a process which Combine the power of Office and Dynamics 365 for finance and Operations, Enterprise Edition. the Setup for this process Begins with the &#8220;inbox&#8221; of Microsoft outlok. in this inbox we filter all e-mails&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[8],"tags":[29,11],"class_list":["post-199","post","type-post","status-publish","format-standard","hentry","category-blog","tag-case","tag-dynamics-365"],"taxonomy_info":{"category":[{"value":8,"label":"Blog"}],"post_tag":[{"value":29,"label":"Case"},{"value":11,"label":"Dynamics 365"}]},"featured_image_src_large":false,"author_info":{"display_name":"Jan","author_link":"https:\/\/dynamiacs.com\/?author=2"},"comment_info":0,"category_info":[{"term_id":8,"name":"Blog","slug":"blog","term_group":0,"term_taxonomy_id":8,"taxonomy":"category","description":"","parent":0,"count":38,"filter":"raw","cat_ID":8,"category_count":38,"category_description":"","cat_name":"Blog","category_nicename":"blog","category_parent":0}],"tag_info":[{"term_id":29,"name":"Case","slug":"case","term_group":0,"term_taxonomy_id":29,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":11,"name":"Dynamics 365","slug":"dynamics-365","term_group":0,"term_taxonomy_id":11,"taxonomy":"post_tag","description":"","parent":0,"count":14,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts\/199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=199"}],"version-history":[{"count":1,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts\/199\/revisions"}],"predecessor-version":[{"id":204,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=\/wp\/v2\/posts\/199\/revisions\/204"}],"wp:attachment":[{"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=199"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=199"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dynamiacs.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}